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Send your request.
Contact us through the contact page within 30 days of delivery. Include your order number, name, email address, product name, and reason for the request.
Refund Policy
Clear refund support for every Nomavia adventure.
We want your outdoor gear experience to feel simple, fair, and dependable. This Refund Policy explains how eligible returns, exchanges, refunds, and order issue requests are handled for Nomavia customers.
30 Day free returns and exchanges on eligible items
24/7 Customer support for order and product concerns
3-5 Business day delivery window for standard orders
Adventure-Ready Support Refund guidance for camping shelter, trail gear, portable power, camp kitchen, and outdoor safety essentials.
Policy Overview
A fair path when your gear is not the right fit.
Nomavia accepts eligible refund and exchange requests within 30 days of delivery. Items should be unused, clean, complete, and returned with original packaging and included accessories whenever possible.
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Contact us before returning. Please reach out through the contact page before sending any item back so we can review your request and provide the correct return instructions.
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Keep items complete. Include the product, packaging, manuals, parts, accessories, and any protective components originally included with your order.
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Refunds follow inspection. Once your returned item is received and inspected, we will notify you about approval status and refund timing.
What This Covers
Refund guidance for outdoor essentials.
This policy applies to eligible Nomavia products, including camping tents, backpacking gear, sleeping systems, camp kitchen products, lighting, hydration gear, storage bags, trail accessories, portable power, and outdoor safety items.
Free Shipping All products ship free.
Standard orders include free shipping, with typical delivery in 3-5 business days after processing and shipment.
Free Returns Eligible returns are supported.
We provide free returns and exchanges within 30 days for eligible items that meet this policy.
Discounts Promotions may affect refunds.
Refunds are based on the final amount paid after automatic discounts, including subscription or selected promotional offers.
Support We are here 24/7.
Our support team can help with return requests, order issues, damaged items, exchanges, and refund questions.
Return Process
How to request a refund or exchange.
Follow these steps so your request can be reviewed accurately and handled without unnecessary delays.
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Wait for instructions.
Please do not ship the item back before receiving return instructions. Unauthorized returns may be delayed or may not be accepted.
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Prepare the item.
Pack the item securely with all included parts and accessories. The product should be unused, clean, and protected during return shipping.
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Inspection and refund.
After we receive and inspect the return, we will confirm approval status. Approved refunds are issued to the original payment method.
Return-Ready Details Keep all gear components together so your return or exchange can be reviewed quickly.
Eligibility
Items must meet the return condition standards.
To protect product quality and customer safety, returned outdoor products must be complete, unused, and in a condition suitable for inspection.
Unused and clean condition
Returned items should not show signs of outdoor use, stains, odors, wear, installation, washing, alteration, or damage caused after delivery.
Original components included
Please include packaging, tags, straps, poles, storage bags, cables, chargers, manuals, tools, and other accessories that arrived with the product.
Proof of purchase required
A valid order number or purchase confirmation helps us verify the transaction and review your request more efficiently.
Final approval after review
All refund and exchange requests are reviewed after return inspection. Approval depends on timing, condition, product category, and policy eligibility.
Camp Kitchen
Pack accessories together.
For cookware, utensils, coolers, lighting, and camp furniture, include every original part so the return can be reviewed completely.
Shelter Gear
Keep gear unused.
Tents, tarps, hammocks, sleeping bags, blankets, pads, and outdoor shelter items should be clean and free from signs of trail use.
Trail Essentials
Document any issue early.
If an item arrives damaged, defective, or incorrect, contact support as soon as possible with photos and order details.
Important Conditions
When refunds may be limited or unavailable.
Some situations require additional review or may not qualify for a refund. These standards help keep returns fair and product handling responsible.
Used outdoor gear
Items that have been used outdoors, exposed to dirt, smoke, moisture, food residue, heavy wear, odor, or damage after delivery may not qualify for a refund.
Missing parts or packaging
Returns missing essential components, accessories, manuals, storage bags, or original packaging may be delayed, partially refunded, or declined.
Late requests
Refund or exchange requests submitted after 30 days from delivery may not be eligible unless required by applicable law or approved by Nomavia support.
Original payment method
Approved refunds are issued to the original payment method. Processing time may vary depending on your bank, card issuer, or payment provider.
Refund FAQ
Answers before you send a request.
These common questions explain how Nomavia handles return timing, refund amounts, exchanges, damaged items, and discount adjustments.
How long do I have to request a refund?
Eligible refund and exchange requests must be submitted within 30 days of delivery. Please contact Nomavia support before returning any item.
Are returns and exchanges free?
Yes. Nomavia provides free returns and exchanges within 30 days for eligible items that meet this Refund Policy.
How are discounted orders refunded?
Refunds are based on the final amount paid after any automatic discounts, including the 15% email subscription discount or selected 20% promotional product discount.
Can I exchange an item instead of requesting a refund?
Yes. Eligible items may be exchanged within 30 days. Contact support with your order details and the reason for the exchange request.
What should I do if my item arrived damaged or incorrect?
Contact us as soon as possible through the contact page. Include your order number, product name, a description of the issue, and clear photos of the item and packaging.
When will I receive my refund?
After your return is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Should I send my item back before contacting support?
No. Please wait for return instructions before shipping anything back. This helps ensure your return is sent to the correct location and reviewed properly.
Need Help?
Send your order details and we will guide the next step.
For refund, exchange, damaged item, incorrect item, or order issue requests, contact Nomavia with your order number, product name, delivery date, and a brief description of your concern.
Email Support support@nomavia.autos
Phone Support +1 (606) 746-3398
Business Address 1414 Homeview Drive, Louisville, KY 40215, United States
Support Availability 24/7 customer support for Nomavia orders, refunds, exchanges, and outdoor gear questions.